This privacy notice tells you about the personal information we collect about you when you engage with our services. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Changes to the data protection law
From the 25th of May 2018, we will be processing your personal data in accordance with the General Data Protection Regulations (GDPR). We respect your right to privacy and will only process personal information you have provided.
Who are we?
We are Gibson Estate Agents, whose parent company is Zebra Properties (Scotland) Ltd. Our main address is:
Argyll House
Quarrywood Court
Livingston
West Lothian
EH54 6AX
You can contact us by post at the above address, or via email at enquiries@gibsonestateagents.com or by telephone on +44 (0)131 297 3177
We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above asking for the person responsible for data protection.
What personal data do we collect?
We collect certain personal information from you to facilitate communications between us in order that we can provide you with the best possible service.
The data we may collect is:
- Email address
- Property details (size, no of bedrooms, etc)
- Name
- Address
- Contact number
- How you heard about us
In addition, if we are providing a service to you, or on your behalf, where we are required to do so by law, we will collect information relating to your identity, to include one form of photographic identification (such as a passport, driving licence or an identification card) and one form of documentation with proof of your place of residence
Through the use of cookies and other similar technology we may record your interaction with our websites and systems to help improve the delivery of our services.
Where else may we get your data from?
- Through enquiries from property portals to which we subscribe
- Our corporate partners
- Personal recommendations
- Our mortgage partner
Why do we collect this information?
We collect information to perform the services that you have requested from us and to facilitate communications between us in the marketing and selling of your property.
Where you are the purchaser of a property we are selling, we will share your personal information with both parties’ solicitors involved in the sale and the purchase.
In addition, we sometimes use the anonymous personal data (eg source of enquiry) for the purposes of research, industry trend reporting and for our own planning purposes and future developments.
Where is my information stored?
Your information is stored on a central database within a secure server, to which only authorised staff of Gibson Estate Agents have access for legitimate business purposes. Hard copy documentation is stored in locked cabinets. Property photographs are also stored and are available to view on our website.
Who we might share your data with?
Our service providers
Where we are marketing your property, restricted information (name, address, email and contact number) is provided to our service providers (photographer/surveyor/mortgage partner) with your permission to allow them to contact you direct. Access to this data is strictly controlled and we remain the data controller.
Your rights over your information
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.
You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.
To submit a request by email, post or telephone, please use the contact information provided above.
In addition to the above you have the following rights under GDPR:
- The processing was unlawful and you request restricted processing over erasure
- The right to restrict or object to the processing of your personal data where:
- The right to ask to update and correct any out of date or incorrect personal data that we hold free of charge.
- The right to ask what personal data is held.
- The right to erasure of personal data where consent is the only legal basis for processing and that consent has been withdrawn.
- You object to the processing under legitimate interest grounds and consideration needs to be made whether Gibson Estate Agent’s legitimate interest overrides that of the individuals;
- You contest the accuracy of the personal data and the accuracy needs to be verified;
You can withdraw consent at any time where consent has been relied upon. If consent is the sole legal basis for processing, we will stop processing the data after the consent is withdrawn. The data will then be placed in a restricted processing mode until you have asked to exercise your right to erasure or the personal data falls outside stated retention period (whichever comes first).
Our communications with you
We will communicate with you by email, post, telephone or device notifications for the purposes of delivering our services to you. The legal purpose for which is under the legitimate interest provision under both GDPR and the Privacy and Electronic Communications Regulations (PECR).
However, should you be concerned about the content of these communications (such as unwanted marketing communications or simply want to change the way we communicate with you) can contact us by telephone or letter at the details provided above.
